Zendesk AI by Caffeinated CX
An AI-powered customer support solution integrated with Zendesk.
Overview
Capabilities
Key Features
- Native Zendesk integration for seamless workflow
- Continuously self-learning from ongoing conversations
- Understanding language and context to craft on-brand responses
- Tagging conversations by topic, issue, or sentiment
- Integrating with external tools like commerce platforms
Use Cases
- Responding to basic/repeat inquiries to reduce pressure on agents
- Flagging sensitive customer issues for priority escalation
- Suggesting knowledge base articles and pre-written responses
- Automatically routing messages to appropriate departments
- Analyzing support data and customer sentiment for insights
Details
Pricing
Freemium
Built with
Machine Learning
Job role
Platform
Industry
Conclusion
By leveraging AI, this tool streamlines support and maximizes agent productivity on the Zendesk platform.
Alternatives
Zendesk AI by Caffeinated CX
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An AI-powered customer support solution integra...